< Go back

Ocado Retail: Bringing The Best To Your Door With M&S Food

  • M&S products exclusively available with Ocado.com from today
  • The first time ever the entire M&S Food range has been available to buy online
  • Partnership brings together the UK’s best high quality, great value food with the best online delivery experience
  • 20,000 packets of Percy Pigs already ordered

Today, Ocado Retail is excited to announce that the first deliveries of M&S food are going out to customers. This marks the beginning of a transformational partnership between two iconic British brands, aimed at “bringing the best together” as consumers are now able to have their favourite M&S products delivered online, as part of their weekly shop.

Ocado Retail has spent the past 12 months working closely with M&S to bring this exciting range and service to customers’ homes. Dedicated teams have been working behind the scenes in preparation for go-live – developing new products, preparing supply chain processes and providing thousands of data fields and photos for the website. Thanks to this collaboration, customers of Ocado Retail will find equivalent or higher quality products of their old favourites at the same or better value – alongside the full M&S Food range of 6,000 products, and 800 M&S every day clothing and home lines, brought together online for the first time.

With over 750 new products added to its existing range M&S Food enhances Ocado Retail’s range of over 50,000 products – double that of the next largest grocery retailer. Together both businesses are focused on delivering quality and value with an unbeatable range spanning from the M&S Remarksable Value everyday products such as sustainably sourced Scottish salmon, RSPCA assured milk and free range eggs through to famous ranges including the plant-based Plant Kitchen range and GastroPub meals, offering customers the chance to enjoy the taste of a top-notch restaurant from home.

Ocado Retail’s market leading range is backed by the best, most sustainable service to customers. Ocado’s innovative technology solution provides over 97% accurate and on-time deliveries, the best service metrics for any online grocery service in the UK. Our proposition is the lowest carbon footprint way to shop in terms of emissions and food waste, with increased hygiene meaning less handling of product in our fulfilment and delivery.

Ocado Retail serves 74% of the UK population today and significant investment is being made to expand capacity, which will increase by 40% in 2021 and much further beyond.

Melanie Smith, CEO of Ocado Retail commented:

Today Ocado Retail are bringing the best to your door with the launch of M&S products exclusively on Ocado.com. This marks the culmination of over a year of hard work by everyone involved and I am so proud of everyone at Ocado Retail and our friends at M&S for such a collaborative partnership. We are excited to be bringing the greatest range of products to loyal and new customers across the UK with the winning combination of the countrys fastest growing grocer and the nations most beloved food brand. We know this is the start of something special and as shoppers continue to move online at pace, we look forward to what the future holds.”  

Stuart Machin, MD of M&S Food said:

“Taking our full food range online for the first time is transformative for M&S food and brings to life our strategy to protect the magic, the delicious, quality food and trusted sourcing standards customers love – whilst modernizing the rest. This is a long-term partnership and in preparation for go-live we have listened intently to customers to deliver an even bigger, better range – with more family pack sizes, more scratch cooking ingredients, household staples and organic options. As more families shop for M&S products online, they will see the breadth that M&S food has to offer and we’re confident they will find we remain serious on quality whilst also being serious about value.”

– ENDS –

NOTE TO ADD

Fast facts on the 1st day of M&S Food deliveries in Ocado:

Top 5 M&S Food items in most customers orders – currently:

  1. M&S Remarksable Select Farms British Semi Skimmed Milk 4 Pints
  2. M&S Remarksable Select Farms Whole Cucumber
  3. M&S Remarksable Select Farms Salad Onions
  4. M&S Remarksable Chopped Italian Tomatoes
  5. M&S Remarksable Sweet & Crunchy Carrots

10 Percy Pig branded Ocado vans hitting the streets of Britain

For further information, please contact Tulchan Communications: ocadoretail@tulchangroup.com

For images, please see here.


Press enquiries:

For corporate and Ocado Group

Tulchan Communications: ocadoretail@tulchangroup.com

Tel: +44 (0) 2073 534 200 | Fax: +44 (0) 7770 745 454

Tulchan Communications Group, 2nd Floor,
85 Fleet Street,
London,
EC4Y 1AE

For consumer

Ocado Press Office, Ocado Retail,
Apollo Court,
2 Bishop Square,
Hatfield, Hertfordshire,
AL10 9EX

Only press enquiries will receive a response. For ocado.com customer enquiries please contact Customer Services – they're there to help you 24 hours a day, seven days a week.