Hi, I’m Niall. I’m CFO for Ocado Retail with responsibility for our Finance, Operations & Property, Data & Insights and IT functions, supporting the commercial teams to continue driving the growth of our business.
Life before Ocado: I was a Managing Director in corporate finance at Rothschild & Co. where I worked across a wide variety of sectors, including supply chain and logistics businesses, and consumer-facing industries. I’m a Chartered Accountant having worked at PWC and EY. I hold a BSc (Hons) Business Studies from the University of Ulster and a PgDip Accountancy from Queen’s University Belfast.
Favourite thing about shopping at Ocado: my favourite thing is the convenience of the early morning and late evening time slots. With two young boys, we always have something to do, so getting our groceries when we need them makes a big difference.
Interim Chief Commercial Officer
Hi, I’m Rose. I’m responsible for buying and commercial strategy. My Ocado adventure started in 2010 when I joined as Head of Buying, and later became Buying Director. I have vast experience in the food industry, encompassing food retailing, cash and carry and supply chain, and I have a reputation for my knowledge from ‘farm gate to plate’. I can definitely say I understand the former really well, as I am married to a farmer; as a result, breakfast conversations in our house can be particularly interesting.
Life before Ocado: I started out in the meat industry back when it was very much a man’s world. I then moved into the grocery sector, where I held various positions, starting as a store trainee. My passion to work abroad took me to France for a two year stint at Metro’s training academy (I can still order the essentials in French: wine and coffee!), then to Somerfield as Head of Buying. Next, I moved into online as Buying Director for Abel & Cole which gave me the taste for eCommerce. I hold an MBA from the University of Stirling.
Favourite thing about shopping at Ocado: is finding all the unusual and amazing ingredients. I particularly love being able to get my favourite seasonal ingredients throughout the year, such as perfectly ripe figs and Megrim (Cornish Sole).
General Counsel & Chief People Officer
Hi, I’m Jonathan. I’m the General Counsel and Chief People Officer at Ocado Retail with responsibility for our Legal, People and Sustainability functions. My Ocado adventure started in 2013 in the legal team at Ocado Group, for the last three years as Deputy General Counsel, primarily responsible for Ocado Solutions. My Ocado highlight to date was negotiating the terms on which Ocado Group would provide tech and services to Ocado Retail!
Life before Ocado: I worked at Slaughter and May for nine years practising corporate law. I have a BA(Hons) in Classics and English from Oxford University.
Favourite thing about shopping at Ocado: Where to start? Sparing my kids the drudgery of being dragged around a supermarket is enough in itself, but add to that the amazing and ever-expanding range, lovely drivers and incredible service and I’m pretty hooked!
Chief Customer Officer
Hi, I’m Laura. I joined Ocado in July 2020, and I’m responsible for leading our end-to-end customer and brand experience.
Life before Ocado: I moved to the UK in 2008 after several years as a management consultant in Australia, France and the USA. In London, I joined Dixons Carphone and worked across a variety of commercial and marketing roles, before becoming the Online Trading and Marketing Director for Carphone Warehouse in 2016. I joined Monsoon Accessorize as Digital Director in 2019, where I was responsible for global ecommerce; also running their digital transformation programme, including a full site re-platform. I hold a Bachelor of Engineering (Mech/Biomed) & Bachelor of Arts (French) from the University of Sydney.
Favourite thing about shopping at Ocado: I love being on the receiving end of our service, I really appreciate the attention we give to what matters as a customer. Lots of delivery slots (Green options included). Wide range so I can decide where the basics will do and where I want to trade up. An offer that goes way beyond groceries – save me with kids essentials, lunchboxes, toys, socks etc. The ease of a “favourite shop”. Plus our service is super reliable and our drivers are the friendliest.